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Enys Road Surgery
5-7 Enys Road, Eastbourne, BN21 2DQ
Tel: 01323 410088
Fax: 01323 644638
Prescription Email: prescription.ers@nhs.net
We are now taking bookings for our annual flu clinics.

Flu Clinics

               

Monday 15th October 2.00pm - 5:30pm                                  

Tuesday 16th October 8:30am - 12:30pm                  

Friday 19th October 10:30am - 12:30pm 

Monday 22nd October  2.00pm - 5.20pm

Tuesday 23rd October 8.30am - 12.20pm 

Friday 26th October  10.30am - 12.00pm  over 65 years only

Monday 29th October  8.30am - 12.20pm          

Text Messages and Emails

Message Reminder Service

 

We use a service called MJOG which will send appointment reminder messages, information about certain health campaigns, invites for any medical reviews you are due,  opening/closing times affected by bank holidays, training days or holiday seasons to any mobile numbers you have registered with the practice.

 

Email

We also use secure NHS mail to send out our Patient Group Newsletter and certain health campaigns.

 

As a patient you accept responsibility to keep your contact details up to date.  If your mobile number or email changes you agree to inform the practice at the earliest opportunity and will not hold the practice liable for any messages sent to your details should you neglect to do so.

 

If you wish to opt out of either EMAIL or MJOG messaging at any time please ask at reception for a form, or you can reply OPT OUT to any messages you are sent.

 

Thank you

 

 

GDPR Privacy Notice

Your data, privacy and the Law. How we use your medical records

 

  • This practice handles medical records according to the laws on data protection and confidentiality.

 

  • We share medical records with health professionals who are involved in providing you with care and treatment. This is on a need to know basis and event by event.

 

  • Some of your data is automatically copied to the Shared Care Summary Record.

 

  • We may share some of your data with local out of hours/urgent or emergency care service

 

  • Data about you is used to manage national screening campaigns such as Flu, Cervical cytology and Diabetes prevention.

 

  • Data about you, usually de-identified, is used to manage the NHS and make payments.

 

  • We share information when the Law requires us to do so, for instance when we are inspected or reporting certain illnesses or safeguarding vulnerable people.

 

  • Your data is used to check the quality of care provided by the NHS.

 

  • As a Research Practice, we may also share with the  NIHR Clinical Research Network (CRN)however this is usually unidentifiable patient data or with the consent  of the patient when required. 

For more information and further privacy notices please request the folder at reception. Thank you

Care Navigation

Supporting Patients to see the right person first

 

As part of ongoing investment in Primary Care, we are piloting a new scheme which will improve access to health care for patients while also reducing pressures on GPs.

 

Many common problems seen at a GP Practice can be dealt with better by other services and many of these can be accessed without a referral from a doctor first.  Community pharmacists can help with tummy troubles, coughs and colds and even offer medication reviews; local optometrists can offer assessment and treatment of common eye problems; and the dentist is best places to treat wisdom teeth.

 

Our reception staff among others within the Eastbourne, Hailsham, Seaford, Hastings and Rother area have received specialist training in order to signpost patients to the most appropriate service for their need.  Armed with the latest information on a range of services both within the practice and outside in the community, our Care Navigators - as they are more formally known - will be able to support and guide patients to ensure they are seen by the right health care professional first time.

 

The ever-increasing range of health and care services on offer can be confusing for patients, meaning they automatically book in with their GP in the first instance.  This leads to GPs spending a great deal of time with patients who could have been helped better, and more quickly, elsewhere and having less time to see those patients who really need their help.

 

When a patient calls in or visits a participating practice to book an appointment, the Care Navigator will ask for a brief description of the problem so that they can identify the patient's need.  Where appropriate, patients may be directed to other services in the practice, other NHS providers or the wider care and support sector.

 

Of course GP appointments will still be available for anyone who wants one and nobody is obliged to answer any questions but, by doing so, it will ensure that the patient may see someone more suitable to assist with their problem and that those people who really need to see a GP can see them as soon as possible.

 

Former GP Dr Lindsey Hadley, Clinical Workforce Lead for NHS Eastbourne, Hailsham, and Seaford Clinical Commissioning Group (CCG) and NHS Hastings and Rother CCG, said:

 

"The NHS is committed to making sure everyone has access to a GP when they need one, whether that is in person or over the phone.  As a former GP in East Sussex, I really believe that the care navigation model will improve local people's experience of primary care and help to relieve some of the strain on services."

 

"Care Navigation should be welcomed and should not be seen as a barrier to health care.  This is all about giving people access to the information they need and empowering them to make the best choices about their own health."

 

Care Navigation will support practices and patients to make the best use of valuable NHS resources and support to get the right care first time.

 

Enys Road Surgery will begin piloting Care Navigation the week commencing 14th May 2018

GP Earnings

NHS England require that the net earnings of doctors engaged in the practice are publicised and that the required disclosure is shown below.  It should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

 

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

 

 

The average pay for GPs working in Enys Road Surgery in the last financial year was £64,381 before Tax and National Insurance.  This is for 5 Part time GPs.

 

Proposed New Healthcare Premises

 

Please follow the links below to view the leaflet and comment form on the Proposed New Healthcare Premises.

 

 Leaflet

 

Comment Form

 

 

The scheduled meeting has now taken place but please send any comments or feedback you have to the practice.

 

Thank you

GP Partners

Free WIFI

Enys Road Surgery is pleased to announce that we now offer free access to NHS WIFI.

 

When you are in the practice, choose NHS WIFI from your device.  You will then be asked to enter your name and email address and accept terms of use and then you will be directed to NHS branded home page.

 

Thank you.

Nurse Practitioner

 

Berni Lipscomb has completed a 2 year course to train to be a Nurse Practitioner.  This involves physical assessment and prescribing which she completed in the first year.  As part of the course Berni will be doing home visits for minor illnesses and helping with emergency duty appointments - so you may be offered an appointment to see her, instead of the GP.

Cancellation Policy

 

If you need to cancel or reschedule your appointment, we kindly ask that you give us

notice so we have time to schedule the appointment for someone else.

 

Patient Facing Services

 

We are now working towards expanding online access to records to include more detailed information on illnesses, procedures and test results.  We will be doing this in stages to ensure the necessary processes are in place to safeguard patient confidentiality and promote effective use of records access.

 

 We are currently working at stage 3:

 

1.  Pilot patient access to full coded records with a small group of patients (patient participation group).

2.  Review this process and identify whether we can improve any aspect.

3.  Promote access to priority patients - for example those with long term conditions.

Online Booking And Prescription Requests

 

Please register by coming into reception where you will need to complete the application form and produce 2 forms of Identification.

 

You will then be able to access your medical records, your lists of repeat medication to request items,  online booking with your usual GP and you can also keep your contact details up to date.

 

** Please note this is for over 16s only.

 

Thank you

GP Hours

 

Opening Hours

 

Online booking via www.enysroadsurgery.nhs.uk 24/7

Telephone access to the Reception team:  Monday to Friday 08.00 – 18.30

Surgery opening Monday to Friday 08.30 – 18.00

Prescriptions:  Monday to Friday 14.00 – 16.00

Are You A Carer?

 

Are you looking after a relative, partner, child or friend on an informal, unpaid basis, who:

  • Has a long term physical or mental illness, including Dementia?
  • Is elderly or frail?
  • Has any form of Disability?
If so, you are a Carer.

There is a local organisation in Eastbourne that offers:
  • Information
  • Support Groups
  • Skills courses
  • Alert cards for Emergency use
  • Back care protection service
  • Out reach service

For more information contact:

 

Lauren Cole, carers administrator 01323 410088, admin.ers@nhs.net


Care for the Carers on 01323 738390 or www.cftc.org.uk

Please let the Surgery know if you are a Carer or have a Carer.  You can either email us on the above address or pop into the practice and pick up a leaflet.  Please let us know if you would like us to send you one.

Training Practice

 

Enys Road Surgery has been accredited as being suitable for the training of those doctors intending to become General Practitioners.

 

This means that the practice and the doctors have had to achieve a number of standards which have been assessed by the GP Deanery for Kent, Surrey and Sussex, acting on behalf of the national organisation (the Postgraduate Medical Education Board).

Flu Vaccinations

 

Annual Flu clinics start in October. 

It is recommended that any of the following can have a vaccination:

 

  • Everyone aged 65 and over
  • Everyone under 65, and over 6 months, who has chronic heart disease, chronic liver disease, certain asthmatics, chronic bronchitis, emphysema, COPD, diabetes or chronic neurological disease.
  • Anyone who is immunosuppressed
  • All pregnant women
  • Everyone who cares for an older or disabled person
  • Everyone living in residential or nursing homes
  • All two and three year old children

If you are in any of the above criteria please call the practice to make an appointment in one of our Flu clinics; with the exception of any two and three year old children, this needs to be a 10 minute appointment with one of our Practice Nurses.

 

If you are a frontline health and social care worker and therefore qualify for the flu vaccination you must get this from your company's Occupational Health department.

Recipe Book


Enys Road Surgery Cookbook

 

 

In aid of St Wilfrid’s Hospice we have created a cookery book.  All recipes have been contributed by the staff, nurses and doctors that work at Enys Road Surgery.

 

 

If you would like to purchase one please make your donation at reception.

 

All contributions gratefully received.  

Urgent Care Clinic

 

IMPORTANT INFORMATION – PLEASE READ

 

You have asked to see a doctor urgently

 

  • This means that you have an urgent health problem that cannot wait until the next routine appointment.

 

  • Please book an appointment with a member of staff if you can wait until the next routine appointment.

 

  • You will be seen by the duty doctor.  All urgent care patients are seen on a first-come, first-served basis, so you should be prepared to wait.

 

  • The doctor will only deal with one urgent matter on the day.

 

  • There can be NO requests for routine prescriptions or medical certificates in the urgent care clinic.

 

  • If the doctor does not feel the problem is urgent you will be asked to book an appointment.

A&E

Where is the right place for you to go?

 

Perhaps your GP can help………….

 

                 Attending Accident and Emergency is not always the best answer when you feel unwell or when you need to help someone else get medical attention.

 

If you need to see, or contact, a medical professional quickly, it often makes sense to contact your GP.

 

A Health Professional at the practice can also often treat minor injuries.

 

Because your practice is local to you it makes getting there easier and you may not need to wait as long as you would at A&E.


Your practice will have your medical history to hand which helps them make the best treatment decisions for you.

 

 

Enys Road Surgery is open 8.30am to 6.00pm Monday to Friday on 01323 410088 for appointments or advice. We have a Duty Doctor available each afternoon to see or speak to any patient with a medically urgent problem that cannot wait until the next day. We also have a highly skilled Nursing Team who may be able to help you.

 

A&E is the right place for these:

 

  Choking

  Chest pain

  Heavy blood loss

  Serious injury/trauma

  Fits or loss of consciousness

  Stroke

  Emergency care when any delay would cause further harm



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