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Enys Road Surgery
5-7 Enys Road, Eastbourne, BN21 2DQ
Tel: 01323 410088
Fax: 01323 644638
Prescription Email: prescription.ers@nhs.net
We will be closed Christmas Day, Boxing Day and New Years day.

Flu clinics

Next Clinics;




Friday 13th December

Wednesday 18th December

LIVI GP appointments by Video

See a GP by video with LIVI.  Even at the weekend.



All our patients can now see an NHS GP by video using LIVI.  Get medical advice, prescriprions and referrals on the same day - even at weekends.  The service is provided free on the NHS.



You can download the LIVI app to your mobile phone or tablet, at the App Store or Google Play.  You can also visit www.livi.co.uk for more information.  



LIVI GP's are all GMC registered NHS GPs's, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history..




Get the LIVI app here










Extended Access Service


We can now offer evening and weekend appointments in other GP practices.  Please click on the Appointments Information link for more information.

Text Messages and Emails


Message Reminder Service


We use a service called MJOG which will send appointment reminder messages, information about certain health campaigns, invites for any medical reviews you are due,  opening/closing times affected by bank holidays, training days or holiday seasons to any mobile numbers you have registered with the practice.



We also use secure NHS mail to send out our Patient Group Newsletter and certain health campaigns.


As a patient you accept responsibility to keep your contact details up to date.  If your mobile number or email changes you agree to inform the practice at the earliest opportunity and will not hold the practice liable for any messages sent to your details should you neglect to do so.


If you wish to opt out of either EMAIL or MJOG messaging at any time please ask at reception for a form, or you can reply OPT OUT to any messages you are sent.



GDPR Privacy Notice


Your data, privacy and the Law. How we use your medical records


  • This practice handles medical records according to the laws on data protection and confidentiality.


  • We share medical records with health professionals who are involved in providing you with care and treatment. This is on a need to know basis and event by event.


  • Some of your data is automatically copied to the Shared Care Summary Record.


  • We may share some of your data with local out of hours/urgent or emergency care service


  • Data about you is used to manage national screening campaigns such as Flu, Cervical cytology and Diabetes prevention.


  • Data about you, usually de-identified, is used to manage the NHS and make payments.


  • We share information when the Law requires us to do so, for instance when we are inspected or reporting certain illnesses or safeguarding vulnerable people.


  • Your data is used to check the quality of care provided by the NHS.


  • As a Research Practice, we may also share with the  NIHR Clinical Research Network (CRN)however this is usually unidentifiable patient data or with the consent  of the patient when required. 

For more information and further privacy notices please request the folder at reception. Thank you

Care Navigation


Supporting Patients to see the right person first


As part of ongoing investment in Primary Care, we are piloting a new scheme which will improve access to health care for patients while also reducing pressures on GPs.


Many common problems seen at a GP Practice can be dealt with better by other services and many of these can be accessed without a referral from a doctor first.  Community pharmacists can help with tummy troubles, coughs and colds and even offer medication reviews; local optometrists can offer assessment and treatment of common eye problems; and the dentist is best places to treat wisdom teeth.


Our reception staff among others within the Eastbourne, Hailsham, Seaford, Hastings and Rother area have received specialist training in order to signpost patients to the most appropriate service for their need.  Armed with the latest information on a range of services both within the practice and outside in the community, our Care Navigators - as they are more formally known - will be able to support and guide patients to ensure they are seen by the right health care professional first time.


The ever-increasing range of health and care services on offer can be confusing for patients, meaning they automatically book in with their GP in the first instance.  This leads to GPs spending a great deal of time with patients who could have been helped better, and more quickly, elsewhere and having less time to see those patients who really need their help.


When a patient calls in or visits a participating practice to book an appointment, the Care Navigator will ask for a brief description of the problem so that they can identify the patient's need.  Where appropriate, patients may be directed to other services in the practice, other NHS providers or the wider care and support sector.


Of course GP appointments will still be available for anyone who wants one and nobody is obliged to answer any questions but, by doing so, it will ensure that the patient may see someone more suitable to assist with their problem and that those people who really need to see a GP can see them as soon as possible.


Former GP Dr Lindsey Hadley, Clinical Workforce Lead for NHS Eastbourne, Hailsham, and Seaford Clinical Commissioning Group (CCG) and NHS Hastings and Rother CCG, said:


"The NHS is committed to making sure everyone has access to a GP when they need one, whether that is in person or over the phone.  As a former GP in East Sussex, I really believe that the care navigation model will improve local people's experience of primary care and help to relieve some of the strain on services."


"Care Navigation should be welcomed and should not be seen as a barrier to health care.  This is all about giving people access to the information they need and empowering them to make the best choices about their own health."


Care Navigation will support practices and patients to make the best use of valuable NHS resources and support to get the right care first time.


Enys Road Surgery will begin piloting Care Navigation the week commencing 14th May 2018



Enys Road Surgery is pleased to announce that we now offer free access to NHS WIFI.


When you are in the practice, choose NHS WIFI from your device.  You will then be asked to enter your name and email address and accept terms of use and then you will be directed to NHS branded home page.


Thank you.

Cancellation Policy


If you need to cancel or reschedule your appointment, we kindly ask that you give us

notice so we have time to schedule the appointment for someone else.


Online Booking And Prescription Requests


Please register by coming into reception where you will need to complete the application form and produce 2 forms of Identification.


You will then be able to access your medical records, your lists of repeat medication to request items,  online booking with your usual GP and you can also keep your contact details up to date.


** Please note this is for over 16s only.


Thank you

Are You A Carer?




Are you looking after a relative, partner, child or friend on an informal, unpaid basis, who:

  • Has a long term physical or mental illness, including Dementia?
  • Is elderly or frail?
  • Has any form of Disability?
If so, you are a Carer.

There is a local organisation in Eastbourne that offers:
  • Information
  • Support Groups
  • Skills courses
  • Alert cards for Emergency use
  • Back care protection service
  • Out reach service

For more information contact:


Lauren Cole, carers administrator 01323 410088, admin.ers@nhs.net

Care for the Carers on 01323 738390 or www.cftc.org.uk

Please let the Surgery know if you are a Carer or have a Carer.  You can either email us on the above address or pop into the practice and pick up a leaflet.  Please let us know if you would like us to send you one.

Training Practice


Enys Road Surgery has been accredited as being suitable for the training of those doctors intending to become General Practitioners.


This means that the practice and the doctors have had to achieve a number of standards which have been assessed by the GP Deanery for Kent, Surrey and Sussex, acting on behalf of the national organisation (the Postgraduate Medical Education Board).

Recipe Book

Enys Road Surgery Cookbook


In aid of St Wilfrid’s Hospice we have created a cookery book.  All recipes have been contributed by the staff, nurses and doctors that work at Enys Road Surgery.


If you would like to purchase one please make your donation at reception.


All contributions gratefully received.  

Urgent Care Clinic




You have asked to see a doctor urgently


  • This means that you have an urgent health problem that cannot wait until the next routine appointment.
  • Please book an appointment with a member of staff if you can wait until the next routine appointment.
  • You will be seen by the duty doctor.  All urgent care patients are seen on a first-come, first-served basis, so you should be prepared to wait.
  • The doctor will only deal with one urgent matter on the day.
  • There can be NO requests for routine prescriptions or medical certificates in the urgent care clinic.
  • If the doctor does not feel the problem is urgent you will be asked to book an appointment.


Where is the right place for you to go?


Perhaps your GP can help………….


                 Attending Accident and Emergency is not always the best answer when you feel unwell or when you need to help someone else get medical attention.


If you need to see or contact a medical professional quickly, it often makes sense to contact your GP.


A Health Professional at the practice can also often treat minor injuries.


Because your practice is local to you it makes getting there easier and you may not need to wait as long as you would at A&E.

Your practice will have your medical history to hand which helps them make the best treatment decisions for you.



Enys Road Surgery is open 8.30am to 6.00pm Monday to Friday on 01323 410088 for appointments or advice. We have a Duty Doctor available each afternoon to see or speak to any patient with a medically urgent problem that cannot wait until the next day. We also have a highly skilled Nursing Team who may be able to help you.


A&E is the right place for these:



  Chest pain

  Heavy blood loss

  Serious injury/trauma

  Fits or loss of consciousness


  Emergency care when any delay would cause further harm

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