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Victoria Medical Centre
 Enys Road Branch
5-7 Enys Road, Eastbourne, BN21 2DQ
Tel: 01323 410088
Prescription Email: vmc.prescriptions1@nhs.net

Enys Road Branch of the Victoria Medical Centre


We have now merged with Green Street Clinic and Bolton Road Surgery under the name of Victoria Medical Centre.  This took place on 1st August 2020.  Please note, if you are registered with Enys Road, you will still be seen here but when the new building opens, in approximately Spring 2021, all patients will be seen in Victoria Drive, Old Town, Eastbourne.

Attending the Surgery during Covid-19


The practice is strongly encouraging adult patients to wear a mask or face covering when attending the surgery for appointments.


Access to the surgery will continue to be limited and only patients who have a booked appointment will be able to come into the surgery, with a parent/carer if needed.  Please continue to book appointments by phone. Prescriptions should be ordered online or by email and should be collected from your nominated pharmacy.


Please also use Engage Consult or download the LIVI app.

Summary Care Records


In response to the COVID-19 Pandemic, the requirement for patients to provide explicit consent for additional information to be added to your Summary Care Record (SCR) has been temporarily suspended.


The SCR with additional information can provide health professionals caring for you with better access to key information in your GP Record.


This will include;

  • Your long term health conditions
  • Your healthcare needs and personal preferences
  • Your immunisations
  • Your major operations

The GP can, if deemed clinically appropriate, choose to share the additional information without your consent.


Please be reassured that any consent or opt out you have previously given for the SCR will not change.

Coronavirus (COVID-19)


The symptoms of coronavirus are:

  • a new continuous cough
  • a high temperature
  • a loss of or change to your sense of smell or taste

But these symptoms do not necessarily mean you have the illness.  The symptoms are similar to other illnesses that are much more common, such as cold and flu.


The practice is required to take all appropriate measures to protect patients and ensure we can continue to deliver healthcare services to our patients safely.  


You can you use the NHS111 Corona advice service here to see if you need medical help




If you have symptoms suggestive of Covid-19;

Stay at home and self -medicate if needed with paracetamol. Do not ring NHS111. If you wish to get more information then you can go on line to the NHS111 website - 111.nhs.uk/service/COVID-19/  which has a lot of useful information and links. You should isolate at home for 10 days . If your symptoms worsen and you feel your breathing is deteriorating or if at the end of 10 days your symptoms have not abated then and only then should you contact NHS111. Initial contact should be online, where there are links to appropriate services. If you do not have access to the internet or do not find the information you need then use the NHS 111 phone line. As safety netting we would suggest you also give the patient the option of ringing the surgery back.


If none of the above applies and you are concerned then please either register and use our ENGAGE system for an online consultation with a GP at the practice or call the surgery to arrange a telephone call. You can also download LIVI following instructions in our appointments information.


Please do not come into the practice without previously discussing this with one of our administrators or clinicians.


For further infomation please follow the links below;


General Information;



Patients at High risk;



Isolation notes;






Booking Appointments

All appointments initially are by telephone.  If your problem can be dealt with by a telephone consultation then a healthcare professional will call you back.  Please do not enter the surgery unless you have a booked appointment.  There will be no more urgent afternoon walk-in clinics, this will be managed by telephone triage.  All of these changes are for your safety as well as the safety of our healthcare professionals and staff.  Please be aware that for the foreseeable future we have been advised by NHS England to suspend online booking.  Our phone lines are going to be extremely busy during this time and we thank you for your understanding and patience.    


Repeat Prescriptions   

You will no longer be able to pick up your prescription from the surgery.  All prescriptions will be sent electronically to a pharmacy.  Please can you let the surgery know which pharmacy you would like to nominate so that we can update your record in preparation.  If you do not nominate a pharmacy we will send your prescription to your nearest pharmacy and let you know where to collect it from.


Thank you for your understanding and co-operation.





Email contact addresses


All communication should be made via email please.

The following emails should be used:

For prescriptions (requests and queries)        



For all other enquiries (registrations, patient notifications, discharge letters and general  information)



Emails are checked on a regular basis and if you need a read receipt please request this when sending.


We hope you agree that email gives greater security and confidentiality for the patient.

The Surgery will be just a click away


Engage Consult


Tell us about your problem and request medical advice using your smartphone, tablet or PC.


Engage Consult is available to all of our patients.  It will allow us to manage non-emergency requests far more quickly and efficiently.  This means we can respond more quickly to patients.


We know, too,  that many patients do not need a physical examination for their problem and would be very happy not to make unnecessary appointments if they could get personal advice quickly and easily.


Engage Consult makes it so easier for us to quickly decide how best to help you with the least amount of hassle and distruption to your day: we call you back to discuss, provide advice, prescribe or if necessary,

arrange for you to see a clinican at a time that works for you.


Please follow the link on our home page to Register.



LIVI GP appointments by Video


See a GP by video with LIVI.  Even at the weekend.


7.00 am till 10.00 pm Monday - Friday 

8.00 am till 4.00 pm Saturday and Sunday


All our patients can now see an NHS GP by video using LIVI.  Get medical advice, prescriprions and referrals on the same day - even at weekends.  The service is provided free on the NHS.



You can download the LIVI app to your mobile phone or tablet, at the App Store or Google Play.  You can also visit www.livi.co.uk for more information.  



LIVI GP's are all GMC registered NHS GPs's, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history..




Get the LIVI app here








Extended Access Service


This service is temporarily suspended until further notice.


We can now offer evening and weekend appointments in other GP practices.  Please click on the Appointments Information link for more information.

Text Messages and Emails


Message Reminder Service


We use a service called MJOG which will send appointment reminder messages, information about certain health campaigns, invites for any medical reviews you are due,  opening/closing times affected by bank holidays, training days or holiday seasons to any mobile numbers you have registered with the practice.



We also use secure NHS mail to send out our Patient Group Newsletter and certain health campaigns.


As a patient you accept responsibility to keep your contact details up to date.  If your mobile number or email changes you agree to inform the practice at the earliest opportunity and will not hold the practice liable for any messages sent to your details should you neglect to do so.


If you wish to opt out of either EMAIL or MJOG messaging at any time please ask at reception for a form, or you can reply OPT OUT to any messages you are sent.



Care Navigation


Supporting Patients to see the right person first


As part of ongoing investment in Primary Care, we are piloting a new scheme which will improve access to health care for patients while also reducing pressures on GPs.


Many common problems seen at a GP Practice can be dealt with better by other services and many of these can be accessed without a referral from a doctor first.  Community pharmacists can help with tummy troubles, coughs and colds and even offer medication reviews; local optometrists can offer assessment and treatment of common eye problems; and the dentist is best places to treat wisdom teeth.


Our reception staff among others within the Eastbourne, Hailsham, Seaford, Hastings and Rother area have received specialist training in order to signpost patients to the most appropriate service for their need.  Armed with the latest information on a range of services both within the practice and outside in the community, our Care Navigators - as they are more formally known - will be able to support and guide patients to ensure they are seen by the right health care professional first time.


The ever-increasing range of health and care services on offer can be confusing for patients, meaning they automatically book in with their GP in the first instance.  This leads to GPs spending a great deal of time with patients who could have been helped better, and more quickly, elsewhere and having less time to see those patients who really need their help.


When a patient calls in or visits a participating practice to book an appointment, the Care Navigator will ask for a brief description of the problem so that they can identify the patient's need.  Where appropriate, patients may be directed to other services in the practice, other NHS providers or the wider care and support sector.


Of course GP appointments will still be available for anyone who wants one and nobody is obliged to answer any questions but, by doing so, it will ensure that the patient may see someone more suitable to assist with their problem and that those people who really need to see a GP can see them as soon as possible.


Former GP Dr Lindsey Hadley, Clinical Workforce Lead for NHS Eastbourne, Hailsham, and Seaford Clinical Commissioning Group (CCG) and NHS Hastings and Rother CCG, said:


"The NHS is committed to making sure everyone has access to a GP when they need one, whether that is in person or over the phone.  As a former GP in East Sussex, I really believe that the care navigation model will improve local people's experience of primary care and help to relieve some of the strain on services."


"Care Navigation should be welcomed and should not be seen as a barrier to health care.  This is all about giving people access to the information they need and empowering them to make the best choices about their own health."


Care Navigation will support practices and patients to make the best use of valuable NHS resources and support to get the right care first time.


Enys Road Surgery will begin piloting Care Navigation the week commencing 14th May 2018



Enys Road Branch is pleased to announce that we now offer free access to NHS WIFI.


When you are in the practice, choose NHS WIFI from your device.  You will then be asked to enter your name and email address and accept terms of use and then you will be directed to NHS branded home page.


Thank you.

Cancellation Policy


If you need to cancel or reschedule your appointment, we kindly ask that you give us

notice so we have time to schedule the appointment for someone else.


Online Booking And Prescription Requests


Please register by coming into reception where you will need to complete the application form and produce 2 forms of Identification.


You will then be able to access your medical records, your lists of repeat medication to request items,  online booking with your usual GP and you can also keep your contact details up to date.


** Please note this is for over 16s only.


Thank you

Are You A Carer?


Are you looking after a relative, partner, child or friend on an informal, unpaid basis, who:

  • Has a long term physical or mental illness, including Dementia?
  • Is elderly or frail?
  • Has any form of Disability?
If so, you are a Carer.

There is a local organisation in Eastbourne that offers:
  • Information
  • Support Groups
  • Skills courses
  • Alert cards for Emergency use
  • Back care protection service
  • Out reach service

For more information contact:


Lauren Cole, carers administrator 01323 410088, admin.vmc@nhs.net

Care for the Carers on 01323 738390 or www.cftc.org.uk

Please let the Surgery know if you are a Carer or have a Carer.  You can either email us on the above address or pop into the practice and pick up a leaflet.  Please let us know if you would like us to send you one.

Training Practice


Enys Road Surgery has been accredited as being suitable for the training of those doctors intending to become General Practitioners.


This means that the practice and the doctors have had to achieve a number of standards which have been assessed by the GP Deanery for Kent, Surrey and Sussex, acting on behalf of the national organisation (the Postgraduate Medical Education Board).

Urgent Care Clinic




You have asked to see a doctor urgently


  • This means that you have an urgent health problem that cannot wait until the next routine appointment.
  • Please book an appointment with a member of staff if you can wait until the next routine appointment.
  • You will be seen by the duty doctor.  All urgent care patients are seen on a first-come, first-served basis, so you should be prepared to wait.
  • The doctor will only deal with one urgent matter on the day.
  • There can be NO requests for routine prescriptions or medical certificates in the urgent care clinic.
  • If the doctor does not feel the problem is urgent you will be asked to book an appointment.


Where is the right place for you to go?


Perhaps your GP can help………….


                 Attending Accident and Emergency is not always the best answer when you feel unwell or when you need to help someone else get medical attention.


If you need to see or contact a medical professional quickly, it often makes sense to contact your GP.


A Health Professional at the practice can also often treat minor injuries.


Because your practice is local to you it makes getting there easier and you may not need to wait as long as you would at A&E.

Your practice will have your medical history to hand which helps them make the best treatment decisions for you.



Enys Road Surgery is open 8.30am to 6.00pm Monday to Friday on 01323 410088 for appointments or advice. We have a Duty Doctor available each afternoon to see or speak to any patient with a medically urgent problem that cannot wait until the next day. We also have a highly skilled Nursing Team who may be able to help you.


A&E is the right place for these:



  Chest pain

  Heavy blood loss

  Serious injury/trauma

  Fits or loss of consciousness


  Emergency care when any delay would cause further harm

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