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Enys Road Surgery
5-7 Enys Road, Eastbourne, BN21 2DQ
Tel: 01323 410088
Prescription Email: prescription.ers@nhs.net

Welcome to Enys Road Surgery's Website

 

 

HAVE YOUR SAY......Our new patient survey is here.  We would like to get your views on the future of your new practice - VICTORIA MEDICAL PRACTICE.  Please help us by completing the survey here.  https://www.surveymonkey.co.uk/r/FTRLRV7 

Results of our survey will be posted here as soon as they are available.


 

A big thank you to all of our patients for your kindness and understanding during these very challenging times.  We appreciate your patience whilst we try our hardest to offer the best service we can under the circumstances. 

 

 

 

CORONAVIRUS INFORMATION:

 

Staying at home and shielding

The government is currently advising people to shield until 1st August 2020 and is regularly monitoring the situation.

 

Please check on http://www.gov.uk‚Äč   for updates.


The symptoms of coronavirus are:

  • a new, continuous cough
  • a high temperature
  • a loss of or change to your sense of smell or taste

But these symptoms do not necessarily mean you have the illness.  The symptoms are similar to other illnesses that are much more common, such as cold and flu.

 

The practice is required to take all appropriate measures to protect patients and ensure we can continue to deliver healthcare services to our patients safely.  

 

You can you use the NHS111 Corona advice service here to see if you need medical help

 

https://111.nhs.uk/service/covid-19

 

If you have symptoms suggestive of Covid-19;

Stay at home and self-medicate if needed with paracetamol. Do not ring NHS111. If you wish to get more information then you can go on line to the NHS111 website - 111.nhs.uk/service/COVID-19/  which has a lot of useful information and links. You should isolate at home for 10 days . If your symptoms worsen and you feel your breathing is deteriorating or if at the end of 10 days your symptoms have not abated then and only then should you contact NHS111. Initial contact should be online, where there are links to appropriate services. If you do not have access to the internet or do not find the information you need then use the NHS 111 phone line. As safety netting we would suggest you also give the patient the option of ringing the surgery back.

 

If none of the above applies and you are have other concerned then please either register and use our ENGAGE system for an online consultation with a GP at the practice or call the surgery to arrange a telephone call. You can also download LIVI following instructions in our appointments information.

 

Please do not come into the practice where possible.

 

For further infomation please follow the links below;

 

General Information;

https://www.nhs.uk/conditions/coronavirus-covid-19/

 

Patients at High risk;

https://www.nhs.uk/conditions/coronavirus-covid-19/advice-for-people-at-high-risk/

 

Isolation notes;

https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/

 

Over 70's Isolation pack

 

Advice for Parents

 

You can also call the Eastbourne Community Hub on 01323 679722 or click here for more assistance if you are self isolating.

 

Booking Appointments

All appointments will now be book on the day only.  If your problem can be dealt with by a telephone consultation then a healthcare professional will call you back.  Please do not enter the surgery unless you have a booked appointment.  There will be no more urgent afternoon walk-in clinics, this will be managed by telephone triage.  All of these changes are for your safety as well as the safety of our healthcare professionals and staff.  Please be aware that for the foreseeable future we have been advised by NHS England to suspend online booking.  Our phone lines are going to be extremely busy during this time and we thank you for your understanding and patience.    

 

Repeat Prescriptions   

You will no longer be able to pick up your prescription from the surgery.  All prescriptions will be sent electronically to a pharmacy.  Please can you let the surgery know which pharmacy you would like to nominate so that we can update your record in preparation.  If you do not nominate a pharmacy we will send your prescription to your nearest pharmacy and let you know where to collect it from.

If you wish to register for online access to order repeat medication please download the NHS app and don't use patient access as we cannot verify your ID.  You can email prescription.ers@nhs.net for your medication.

 

Thank you for your understanding and co-operation.

 

 

ENGAGE


Tell us about your problem and request medical advice using your smartphone, tablet or PC.

 

 We now have Engage Consult available to all our patients.  It will allow us to manage non-emergency requests and respond to patients far more quickly and efficiently. 

 

We will contact you back to discuss, provide advice, prescribe or if necessary, arrange for you to see a clinician at a time that works for you.

 

Please follow the link below to register for an account to use this facility. We will only accept messages if you have registered, we cannot reply to you if you have gone in as a 'guest user'.

 

Please click the links below for the patient guides on how to use Engage.

 

Patient Guide No 1 - How to sign up for online consultations with your GP Practice.

 

Patient Guide No 2 - How to send a message to your GP Practice using Engage Consult. 

 

 

 

 

 You can still follow the links below to order your repeat medication from your online account as normal but booking appointments have been suspended.  

  

 

 

TELEPHONE ACCESS

 8.00 am - 6.30 pm

For Prescriptions 2.00pm - 4.00 pm

 

SURGERY OPENING TIMES 

 Monday to Friday 8.30 am - 6.00 pm  


 

ACCESS TO MEDICAL HELP WHEN THE SURGERY IS CLOSED

 

During our opening hours emergency appointments are always available with one of the Practice GPs.  Call us if you think you need one of these appointments.  Patient access will now allow you to book with another GP if your GP is not available.

Please click here to go to patient access

 

When the surgery is closed medical help is available if you dial 111.  For accidents and emergencies dial 999 or visit A&E at Eastbourne District General Hospital.  Alternatively you can visit Eastbourne Station Health Centre in Eastbourne Station, open until 8.00pm, dial 01323 726650. You can also download the LIVI app here for video appointments with an NHS GP.

 

 

 

 

This site is only intended for the use by patients of the surgery and should not be used as a substitute for personal GP advice.

The practice is strongly encouraging adult patients to wear a mask or face covering when attending the surgery for appointments.

 

Access to the surgery will continue to be limited and only patients who have a booked appointment will be able to come into the surgery.  Please continue to book appointments by phone. Prescriptions should be ordered online or by email and should be collected from your nominated pharmacy.

 

I'm not sure how much info can be added into an SMS.  If you think it is worth mentioning LIVI/Engage Cons then please do.


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