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Enys Road Surgery
5-7 Enys Road, Eastbourne, BN21 2DQ
Tel: 01323 410088
Fax: 01323 644638
Prescription Email: prescription.ers@nhs.net
To ensure you have enough medication to last over the Christmas holidays, please order your prescription by 19th December, this is the last day for ordering.

Freedom of Infomation

 

Enys Road Surgery conforms to the requirements of this law and has produced a publication scheme in accordance with the Act.

 

Confidentiality

 

All our staff are bound by the same rules of confidentiality as the Doctors and Nurses. They all have a legal duty to maintain the highest level of confidentiality about patient information. This means that no information will be divulged to a third party such as relatives, insurance companies or solicitors unless the patient has given us written permission to do so.

  • This also applies to relatives or friends checking on appointment times.
  • Asking for test results.
  • Asking whether someone has attended the Practice for an appointment.
  • No clinical messages will be left on an answering machine.

Although in most cases these would be innocent requests, we obviously do not know all our patients particular circumstances and we therefore have to ensure that patient confidentiality is not broken.

 

Unfortunately, this will, at times mean that the receptionists may appear to be withholding information but they are following guidelines laid down by the Department of Health and are not trying to be obstructive.

 

Your understanding of this matter would be very much appreciated. If you wish to discuss the above details please speak with Julie Brooker the Practice Manager who will do her best to help you.

 

Data Protection Act

 

The Practice is computerised and patients’ details are held on computer. We are, therefore, registered under the Data Protection Act 1984. In line with the Department of Health Guidelines, the Caldicott report and the Data Protection Act, we wish to advise you of how we handle information about our patients.

 

We ask for information so that you can receive proper care and treatment. We keep this information, together with details of your care, because it may be needed if we see you again. We may use some of this information for other reasons: for example to help us protect the health of the public generally and to see that the NHS runs efficiently: to plan for the future: to train staff and account for actions taken. Sometimes the law requires us to pass on information: for example to notify birth.

 

The NHS Central Register for England & Wales contains basic personal information of all patients who are registered with a General Practitioner. The Register does not contain clinical information. You have a right to access your health records.

 

Release of information to Solicitors – Please be aware that if you consent to release of your medical records to your Solicitor copies of all your notes will be released. These may subsequently be seen by the defendant's Solicitor and other third parties. You need to discuss with your GP the provision of sensitive or inappropriate information before providing any consent to seek such information to your Solicitor.


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